Privacy Policy

Last Updated: December 2025

1. Introduction

Dynasurf UK Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or information about our services
• Contact us via phone, email, or contact form
• Register for our newsletter or updates
• Engage with us through social media

This information may include:

• Name and contact details (email address, phone number, postal address)
• Company name and business information
• Technical details about equipment or services required
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website addresses
• Operating system and device information

3. How We Use Your Information

We use the information we collect to:

• Provide quotes and respond to your inquiries
• Deliver our engineering services
• Improve our website and services
• Send you relevant communications (with your consent)
• Comply with legal obligations
• Prevent fraud and maintain security

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

• Consent: When you have given us permission to use your data
• Contract: To fulfill our contractual obligations to you
• Legitimate Interests: To operate and improve our business
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third parties who assist in operating our business (e.g., IT services, courier services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

7. Your Data Protection Rights

Under UK GDPR and Data Protection Act 2018, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restrict Processing: Request limitation of how we use your data
• Data Portability: Receive your data in a structured format
• Object: Object to our processing of your data
• Withdraw Consent: Withdraw consent where we rely on it

To exercise these rights, contact us at: sales@dynasurf.co.uk

8. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Dynasurf UK Ltd
Millbuck Way, Sandbach, Cheshire
Phone: 01270 763032
Email: sales@dynasurf.co.uk

13. Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk